Animal Jam is a virtual world and game for children in which you can go play games, chat with friends, learn about animals and wildlife, and go on missions and quests. You can either choose to play Animal Jam on a free membership or you can get the VIP membership for even more perks and other benefits. Whether you have a free animal jam membership or a paid membership, you will probably at some point have questions on the membership and questions about billing. Whether you are already letting your child play Animal Jam or you are thinking about it, this guide will help you learn the basics of the Animal Jam memberships and how you can fix common issues.
We thought it would be a good idea to tell you some of the most common questions people have when it comes to Animal Jam and how the billing and membership works. If you are a parent you likely will want to read through our guide to help you get through the membership process and learn places you can get Animal Jam membership cards if you would like to get a membership for a child or someone in your life who wants to become a member of Animal Jam.
Animal Jam Billing & Membership Tutorial
Refund Policy- If you are going to purchase an Animal Jam VIP membership you might want to know about the refund policy in the game. Generally speaking, if there is a refund request within 7 days of the purchase, the player is going to get a full refund, and this includes the auto-renew memberships. If you wait until after 7 days to ask for a refund, almost all of those requests will be denied. There are of course some exceptions to this rule, including certain instances where things might have happened beyond your control. The biggest thing to note is that if you want to get a refund on your account then you need to report the issue immediately once you find it and noticed it, which can make it more likely your refund request will be accepted.
Duplicate Orders– If you notice you accidentally duplicated your order, you will have 45 to contact Animal Jam and ask for a refund. If you do ask for a refund within the 45 days, you will be eligible for a full refund. The only stipulation to this is that you will only be able to get a refund on the initial payment method you used, which means you will get credit to your credit card or bank card that you made the order with in the first place. There are no credits given out or refunds given out to other accounts, even if you have closed that credit card or bank account and opened another one. If the card has expired or been cancelled then you will not be able to change to another form of payment either.
Unauthorized Purchases- If there was an unauthorized purchase on your account, you will be eligible for a refund, but you must submit your request within 30 days of the purchase. This will only be available if the player has logged into the account 3 times or less within that 30 day window. This means if you notice there was an unauthorized purchase on your account, the Animal Jam player must stop playing the game and logging in until the situation has been figured out. There will be no refunds given out to Animal Jam players if the player has been playing more than 4 times or if the 30 day window has passed. The other part about this is that this does not include auto-renew charges.
Reactivating Recurring Memberships- To reactivate the recurring membership on Animal Jam, you will first need to login to the Parent Dashboard and then click on the player account you want to reactivate. Click on the “Change” tab under the “Membership” tab, and where it says “Auto-Renew” off, you want to change that to back on. This will then require you to confirm you want to reactivate the recurring membership, and then you will need to click “Yes” to confim. When that membership date ends, then you will be charged for the auto-renew. You can only have either 30 day or 180 day membership cards set to recurring memberships, as none of the other membership options will be eligible for the recurring membership.
Purchasing an Animal Jam Membership Card- If you would like to purchase an online Animal Jam membership card, you can do that as well at various stores and locations across the United States and the world. You can go over to Walmart either in-store or online and get an Animal Jam membership, and you also can go to Paypal’s eBay Shop or Paypal in general to get a membership. It is best though going through the Animal Jam website because it is safe and guaranteed to work, plus there are many membership options available for many different months. Using the Animal Jam website allows you to either pay with PayPal or your credit card and it is safe and secure to use.
Redeeming Your Animal Jam Membership Code- If you have purchased an Animal Jam membership, you can redeem this by going to the Redeem page on the Animal Jam website. Simply enter the code or pin for the Animal Jam membership and then click on “Done.” You will then be able to choose which account you would like to add the Animal Jam paid membership to, which is cool if you have more than one player account. Make sure you select the button to the left of the player you want to add the membership to and then enter password and username for that account into the boxes. Click on “Continue” and then it will complete the redemption process of the codes. You also can apply membership codes to Parent accounts, and this is done the same way by entering the username and password of that account and then clicking on the player account you want the membership to go towards.